Privacy Policy
Effective date: 2025-11-11 • Last updated: 2025-11-11
1) Who we are
Supplier details
My School Clothing (Pty) Ltd (Reg. 20XX/XXXXXX/07)
Pretoria • Johannesburg • Hartbeespoort, South Africa
support@myschoolclothing.co.za +27 (0)10 000 0000
https://myschoolclothing.co.za
2) What we collect
Account & ordersName, email, phone, school, order history
DeliveryRecipient name, delivery address, special instructions
SupportEmails and messages with support, call notes
Payment tokens/refs via provider (no card PAN stored)
IP, device info, analytics and preference cookies
3) Why we collect it
Purposes & legal bases
- ContractFulfil and deliver orders
- Legitimate interestsCustomer support & troubleshooting
- Legal obligationLegal/financial compliance (invoicing, tax)
- ConsentMarketing with opt-in consent — You can opt out anytime
- Legitimate interestsFraud prevention and security
4) Children’s data
What/when: Sizing and order details linked to a parent/guardian account
Safeguards: Consent from a competent person; data minimisation; restricted access
Processing only with parent/guardian (competent person) consent.
5) Cross-border transfers
Destinations: Johannesburg, Pretoria, Hartbeesport
Safeguards: Contractual commitments and comparable protection
We use appropriate safeguards to ensure comparable protection.
6) Security
Encryption in transit, access controls, least-privilege, regular reviews
Payments handled by PCI-compliant provider; we do not store ANY card numbers
7) Retention
Keep only as long as needed for purposes and legal/accounting rules; then delete
8) Sharing with third parties (operators)
Who we work with and why
- Payment processing: EFT | Online Card Payment — Data: Payment tokens, name, email
- Couriers & logistics: Local courier partners — Data: Name, phone, address, parcel contents
- Analytics & error monitoring: Privacy-friendly analytics, logging — Data: Event metrics, order prices, cart items
- Customer support tools: Help desk/email — Data: Contact info, messages
9) Your rights
- Access
- Correction
- Deletion
- Objection
- Restriction
- Portability
- Marketing opt-out
How to exercise: Email our Information Officer and we will respond within reasonable timeframes
Complaints: Information Regulator (South Africa): https://www.justice.gov.za/inforeg/
10) Cookies & tracking
Essential for checkout; analytics and preferences to improve experience
See: Cookie Notice
11) Contact & Information Officer
Information Officer: Information Officer
support@myschoolclothing.co.za
PO Box ___, Pretoria, 0001, South Africa
Support hours: Mon–Fri 08:00–18:00 SAST